Daniel our installer gave a courtesy call to let me know when he would arrive at our home. He was very courteous and friendly. He was done quickly and went back through the rooms and made sure there was no mess left behind. Jamie was our sales rep. I appreciated her knowledge and her suggestions. She gave great descriptions of the products available and was very helpful in helping us to decide, what would look best in our home. We also received a thank you note from Jamie for allowing her to come to show us the shutters. I really appreciated that act of courtesy that many do not express any longer. I LOVE OUR NEW SHUTTERS!